Shipping policy

DESTINATIONS ELIGIBLE FOR SHIPPING
Luchie Designs can ship worldwide with different rates that will automatically be shown to you at check out.
If you are not eligible for shipment you will see that before check out. We reserve ourselves the right to refuse a shipment if we cannot commit with fulfilling the shipment for that destination through our shipment rates. 

SHIPPING RATES
We can modify our shipping rates at any moment and without notice before your check out, but never after you added your item on the cart. The rate displayed at check out depends on the destination and where the item is going to be shipped from. We calculate the rate depending on the different carrier that is going to fulfil this service for us.

Any possible promotional or free shipment rate will be clearly displayed on our online shop.

ORDER FULFILLMENT, SHIPMENT TIMES, PARCEL TRACKING & CARRIER POLICY
Please keep in mind that you won't get information about the shipment times when placing the order.

As soon as we fulfill the order we will contact you by email (through the address you provided at check out), and we will indicate the carrier company that is handling the parcel and provide you the tracking number to check your shipment status and estimated arrival time.

At this point the complete shipment and parcel handling policy will refer to the carrier "Terms & Conditions"/"Shipment policy" as explained in detail on the carrier website.

We will try to fulfill our orders within 2 working days. If you don't receive any notice about the order fulfillment within 3-4 working days, or you cannot find information about the carrier and the tracking number please contact us at lucybarge@hotmail.com.

We are happy to help you if you have any relevant enquiries, suggestions or complaints about our service and products. Feel free to contact us at lucybarge@hotmail.com